Customer Service Professional · Digital Brand Creator
Banking & Financial Services · Awash Bank
Results-driven Customer Service Professional with nearly 5 years of progressive experience at Awash Bank. Proven track record in complex case handling, compliance, digital transformation — combined with expertise in video editing, graphic design, and content strategy.
Career History
Jan 2021 — Oct 2024
Awash Bank
Managed client lifecycles, complex issue resolution with 100% case resolution rate, KYC compliance, mentored junior staff, and drove digital onboarding as Branch Digital Ambassador.
Jan 2020 — Jan 2021
Awash Bank
Front-line teller functions, cash processing, internal audits, and cross-selling aligned with corporate targets.
2024 — Present
SOULVERSE & ZENVERSE Channels
High-production digital content scripts, video editing, motion design, brand styling for independent educational channels and communities.
Expertise
Professional & Banking Core
Technical & Creative
Beyond Banking
Graphic Design
Original channel logos, assets, high-engagement digital layouts.
Video Production
Color grading, keyframe motion design, audio optimization.
Content Strategy
Scripting educational narratives bridging science & philosophy.
Agile Systems
Advanced office suites, database records, backend core tools.
Academic Background
Graduated Dec 2020
Bachelor's Degree
Accounting and Finance — Rift Valley University
Linguistic Proficiency
Languages
Amharic (Native) · English (Professional Working Proficiency)
Core Strengths
Operational Mindset
Calm under high pressure, solution-focused execution.